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I made an order of multiple pairs of shoes online and after not reading the fine print at the bottom of their very poorly written email, my order was cancelled. I called and never got an answer, after being persistent I finally got an answer from a the rudest customer...
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1.3
#1142040
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Ruvilla - Excellent Company!
Ordered a pair of Jordan Trainer Primes on 10/13/17 and received them on 10/18/17. Shoes are brand new and $20-$30 cheaper than most other sites. This was my first time ordering from this site and I was a little cautious after reading that people received “used” shoes....
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5.0
#1116799
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Ruvilla - Poor quality, Customer service not reasonable.
One purchase, never will again. Bought a pair of hiking boots and found the sole to be separating. I contacted and told them the case, this was found after wearing one or two times, ruvilla and told to send pictures. after pictures, the response was that they would not...
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1.9
#1102402
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Order my boy some shoes on ruvilla.com for the start of school. Received notification a day later that the status was "Post review". Had no idea what the *** that meant. No link, just a tiny note saying "Please call us....." My question is, why didn't you call me?...
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Anonymous
Sol

Had the same issue after I made a purchase of 4 pairs of shoes, my order was cancelled. The emails they send have tiny writing at the bottom telling me to call them, I didn’t ...

#1088527
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July 28th 2017 I ordered 2 pairs of shoes from R.U.Villa I immediantly tracked my order the following day. July 29th at that time my package was said to be delivered August 4th on july 31st my b-day I again tracked my order now my delivery date was bumped up to August...
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1.5
I didn't like
  • Fact i couldnt where my new shoes to my party
  • Fact i never recieved my b-day gift
#1083387
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This company sell used shoes as new, I ordered a pair of XR1 NMD from their website, waited for a week for my shoe, and shocked when I open it, it is a dirty worn shoe, and has slight smell also. hmm... this is pretty bad for a company doing this, I've been shopping...
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#1077696
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Ordered a pair of Saucony I was never given a tracking number I called Ruvilla 3 times and still don't have my correct email after I gave it to them. They told me they can't send another usps tracking number to another email. IDK how they got a email address I haven't...
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4.2
#1062162
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I purchased a pair of Puma sneakers for my daughter. When they arrived, they were an entire shoe size larger! It has been almost 2 months, 5 e-mails and 2 phone calls with left messages and I still have no resolution. I originally was planing to keep this pair for...
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Anonymous
RUVILLA SUCKS

this website is unprofessional and creepy. I bought 8.5 size shoes and it is bigger than standard 10.5 shoes when the label on it does show 8.5. Customer service told me there...

1.0
I didn't like
  • Customer service and speed of handling an issue
#1005311
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I should have read the reviews before I purchased from this place. I bought my girlfriend Huaraches a month before Christmas because Ruvilla had the colorway she wanted, on sale. I purchased the wrong size. I contacted them on Dec. 26th to find out how I can exchange...
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3.8
I didn't like
  • Exchange and return policy
  • Return and exchange policy
#981636
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Contact Ruvilla

Mailing Address:
1926 Arch Street, 3R
Philadelphia, Pennsylvania 19103
United States
Phone:
(844) 788-4552
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I recently made a purchase. I got this popup that said your card has declined. Luckily I get text message for any transactions out of my account. They had took the money from my account but declined my purchase. I called customer service 4 times and no one was able to...
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5.0
I didn't like
  • Customer service
#976504
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